Transaction Declined

Ooops, your transaction was declined and that’s why Velamma is sad now.

The most common reason may be that you are using a VPN.
Solution: Turn off your VPN and try again using your regular internet connection only for the purchasing – after that, if you wish, you can turn on the VPN again.

We are using two payment processors – CCBill and Epoch. Have you tried only one of these? You might consider re-submitting your payment using the other payment processor to successfully create a subscription.


If your payment is declined again, please contact our support at [email protected]. Don’t forget to write us the e-mail you have used during signup and a payment processor which you have tried the payment with.

You can also directly contact our processors by clicking on the logos below.